Delivery Information page

Delivery Information

Where we deliver
We deliver across the Perth metro area from our eleven local stores, and Australia-wide to most major cities and regional areas. Delivery for large items is handled by our team or specialist freight partners depending on your location.

What it costs
Delivery is calculated at checkout for online orders, or quoted by your store when you buy in store or by phone — the cost depends on your suburb and the size of the item. Ask your store for the delivery cost to your address before you buy; we're happy to quote first.

How long it takes
Most Perth metro deliveries arrive within 3–7 business days. Regional WA and interstate deliveries take longer depending on freight schedules — your store or order confirmation will give you a realistic estimate. All timeframes are estimates; if there's a significant delay, we'll contact you.

Before your delivery — please check access
Beds, mattresses and lift chairs are large. Before delivery day, please check the item will fit through doorways, hallways, stairs and lifts, and clear the path to the room. Our drivers deliver to the room of your choice where safe access allows. If an item can't be delivered because of access issues, or no one is home at the agreed time, a redelivery charge may apply.

If you won't be home
Contact your store before delivery day to rearrange — routes are set the day before, so same-day changes are hard. If you ask us to leave an item unattended, it's left at your own risk.

Assembly
Assembly is available in most metro areas for an additional fee, quoted when you book your delivery. Hi-Lo beds and adjustable beds are installed and tested by our team.

Pick up from a store
You're welcome to collect from your store of purchase — arrange a time with the store and bring a suitable vehicle and help for large items. Contact your store to confirm what's in stock locally.

On delivery day
Please inspect your order when it arrives. If anything is damaged, faulty or not what you ordered, tell the driver and contact your store or info@beds4u.com.au straight away — see our Returns & Exchanges page for how we make it right.