Refund policy

We process all repairs, replacements and refunds in accordance with Australian Consumer Law. Repairs, replacements and refunds are managed by your store of purchase; for online orders, contact us at info@beds4u.com.au.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind
Please choose carefully before you buy. We do not offer refunds, exchanges or credits if you change your mind, including on sale and clearance items. Most of our products cannot be resold once unwrapped, for health and hygiene reasons. We encourage you to visit one of our showrooms to try any product before purchasing — our team is always happy to help you choose.

This applies to change of mind only — it does not limit your rights under Australian Consumer Law in any way. If a product is faulty, damaged or not as described, we will always repair, replace or refund as the law requires.

Faulty, damaged or incorrect items
Please inspect your order on delivery and contact us as soon as possible if an item is defective, damaged or not what you ordered. To make a claim, contact your store of purchase (see our Store Locations page) or email info@beds4u.com.au with your proof of purchase, a description of the issue and photos where possible. For large items such as beds and mattresses, we will arrange assessment and, where required, collection — you will not be charged return freight for faulty goods.

Remedies and refunds
Once we have assessed the item, we will repair, replace or refund it in line with Australian Consumer Law. Approved refunds are paid to your original payment method within 10 business days. Banks and card providers can take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@beds4u.com.au.